Always on Duty. Always Ready.
Day or night, weekend or weekday, holiday or regular shift—Azusa Police Department dispatchers are always on duty, ready to answer your call for help. The Communications Center is staffed by 10 public safety dispatchers, all overseen by the Communications Center Supervisor. On average, the team handles over 120 calls for service each day, totaling more than 55,000 calls annually.
These dispatchers rotate across various shifts to ensure full 24-hour coverage, 365 days a year. All dispatchers are trained through a California POST Dispatch school and are required to complete ongoing refresher training to stay current in their field.
When You Call, Help is Already in Motion
When you dial 911 in Azusa, your call is received by the Communications Center. The dispatcher will collect critical details and begin the process of sending emergency services to your location. It’s important to remain calm, speak clearly, and provide your address right away—especially if you’re calling from a cell phone. Unlike landlines, mobile phones don’t always provide precise location data. If your location isn’t known, help may be delayed.
Even while asking you questions, the dispatcher is often already coordinating with officers en route to your location. Every detail you give helps us respond faster and more effectively.
If the emergency involves fire or medical services, your call will be transferred to the Los Angeles County Fire Department so their team can assist as well.
Real Emergencies. Immediate Help.
You should call 911 anytime someone’s life, safety, or property is at immediate risk. This includes situations like being the victim or witness of a crime, seeing smoke or fire, being involved in an accident, or seeing someone in need of medical attention. If police, fire, or medical help is needed right away, call 911 without hesitation.
For non-emergencies, such as general inquiries or delayed reports, please use the department’s non-emergency line at (626) 812-3200. Save this number in your phone for quick access.
One Call. Many Responders.
When you call 911, it’s not just one person responding—it’s a team. A typical medical emergency might involve as many as 16 individuals working together to help you. These may include: a 911 telephone operator, a radio dispatcher, a police officer, fire department personnel, paramedics, ambulance crews, and even hospital staff preparing for patient arrival.
Every one of these individuals plays a crucial role in getting help to you quickly and safely. That’s why it’s important to reserve 911 for legitimate emergencies—not for directions, non-urgent complaints, or general questions.
911 FAQ
“What is the non-emergency phone number?”
Call (626) 812-3200 for non-emergency assistance. It’s a good idea to save it in your phone.
“If I call 911 from a cell phone, will I reach Azusa PD?”
In most cases, yes. However, if your call is routed to another agency, such as the California Highway Patrol, just tell the dispatcher you’re in Azusa—they’ll transfer you.
“Will you know my location if I call from a cellular phone?”
Not exactly. If you don’t provide an address, we may only see the location of the nearest cell tower. Always give a specific address if possible.
“What happens if I accidentally dial 911?”
Stay on the line. The dispatcher must confirm you’re okay. If you hang up, we may call back or send officers to check on you. Pocket dials strain emergency resources, so take steps to prevent accidental calls.